Return policy

We value your satisfaction and strive to ensure that your shopping experience with chicswave is seamless and enjoyable. If for any reason you are not completely satisfied with your purchase, our Return Policy is here to guide you through the process.

1. You may request a return within 30 days of receiving your item.

All return requests must be made within 30 days of the delivery date. This period allows you ample time to evaluate your purchase and decide whether it meets your expectations. We believe that 30 days is a reasonable timeframe for assessing the quality and suitability of your item.
To initiate a return, please contact us at [email protected] with your order number and the reason for the return. Our customer service team will provide you with the necessary instructions and a return authorization if your request meets our return criteria. We aim to make the return process as straightforward as possible for you, with clear communication and prompt support.

2. Items must be returned in their original condition.

All returned items must be in their original condition, unused, and with all original tags and packaging. This ensures that the item is suitable for resale and helps us maintain high standards for all our products. We ask that you take care when trying on or handling items to avoid damage or signs of wear.
Items that have been worn, altered, or damaged will not be eligible for a refund or exchange. We carefully inspect all returned items upon receipt to ensure they meet our return policy criteria. Any items that do not meet these criteria will be returned to you, and the cost of return shipping may be charged.

3. Return shipping costs are the responsibility of the customer.

Customers are responsible for the cost of return shipping, unless the return is due to a defect or error on our part. We recommend using a trackable shipping method to ensure that your return reaches us safely. We cannot be held responsible for any lost or damaged return shipments.
If you are returning an item due to a defect or an incorrect shipment, we will cover the cost of return shipping. In such cases, please contact us at [email protected] to arrange for a prepaid return label or reimbursement of your shipping costs. We strive to correct any mistakes as quickly as possible to minimize any inconvenience to you.

4. Refunds will be processed within 7 business days of receiving the returned item.

Once we receive your returned item, we will process your refund within 7 business days. This period allows us to thoroughly inspect the item and ensure it meets our return criteria. We aim to process refunds as quickly as possible while maintaining high standards of quality control.
Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank's processing times. We recommend checking with your bank or payment provider if you experience any delays in receiving your refund.

5. Exchanges are available for eligible items.

If you wish to exchange an item for a different size, color, or style, please contact us at [email protected]. We will check the availability of the desired item and guide you through the exchange process. We aim to make exchanges as hassle-free as possible, helping you find the perfect item that meets your needs.
Exchanges are subject to the same conditions as returns, including the requirement that items be in their original, unused condition. We recommend contacting us as soon as possible to arrange an exchange, as availability may be limited.

6. Certain items are not eligible for return or exchange.

Personalized or custom-made items are not eligible for return or exchange. These items are made to order based on your specific requirements, and as such, we are unable to accept returns unless there is a defect or error in the customization. We encourage you to carefully review your customization options and details before placing your order to ensure complete satisfaction.
Sale items and final sale items are also not eligible for return or exchange. These items are offered at a discounted price and are sold "as is." We recommend reviewing the product description and any available images carefully before purchasing sale items to ensure they meet your expectations.

7. Refunds for gift items will be issued to the original purchaser.

If you return a gift item, the refund will be issued to the original purchaser's payment method. Unfortunately, we are unable to issue refunds directly to the gift recipient. We recommend contacting the original purchaser if you wish to return a gift item, as they will be responsible for initiating the return process and receiving the refund.
In cases where the original purchaser is unavailable, we may offer a store credit to the gift recipient as an alternative. This store credit can be used towards future purchases on our site and is valid for a specified period. Please contact our customer service team at [email protected] for more information about this option.

8. Damaged or defective items must be reported within 7 days of receipt.

If you receive a damaged or defective item, please report it to us within 7 days of receiving your order. This allows us to address the issue promptly and offer a resolution, such as a replacement or refund. We understand that receiving a damaged item can be disappointing, and we are committed to making it right as quickly as possible.
We may request photos or additional information to verify the damage or defect. This helps us understand the nature of the issue and determine the best course of action. Your cooperation in providing this information is greatly appreciated and helps us resolve the matter efficiently.

9. Store credits are issued under certain circumstances.

Store credits may be issued for returns that do not qualify for a refund. This option allows you to use the credit towards a future purchase on our site. Store credits are typically valid for a specified period and are non-transferable.
If a store credit is issued, you will receive a notification via email with details on how to apply the credit to your next order. We aim to make the process of using store credits as simple and convenient as possible, ensuring that you can continue to enjoy shopping with chicswave.

10. We reserve the right to refuse returns or exchanges that do not meet our policy criteria.

Returns or exchanges that do not meet our policy criteria may be refused. This includes items that are not returned in their original condition, items returned outside the specified return period, and items that are ineligible for return or exchange. We strive to maintain a fair and consistent return policy that upholds the quality and integrity of our products.
If your return or exchange is refused, we will notify you via email with an explanation. You may choose to have the item returned to you at your expense or forfeit the item. We appreciate your understanding and cooperation in adhering to our return policy guidelines.

We appreciate your business and are committed to ensuring your satisfaction. If you have any questions or concerns about our Return Policy, please do not hesitate to contact us at [email protected]. Our customer service team is here to assist you and provide the support you need to have a positive shopping experience with chicswave.