Shipping policy

Welcome to chicswave. We are committed to providing you with efficient and reliable shipping services. Our Shipping Policy covers all the essential details about shipping times, costs, and procedures to ensure a smooth experience with every order.

1. Delivery times generally range from 7-15 business days.

Orders are typically delivered within 7-15 business days from the shipping date, depending on your location. Factors such as remote delivery areas and peak seasons may affect delivery times.
If your order has not arrived within this timeframe, please contact us at [email protected] for assistance. We will investigate the issue and provide updates on your shipment status.

2. Order processing time is 1-3 business days.

All orders are processed within 1-3 business days after payment confirmation. This period allows us to prepare and package your items for shipment.
During high-volume periods, such as sales or holidays, processing times may be slightly longer. We appreciate your patience and understanding.

3. Shipping costs are calculated and displayed at checkout.

Shipping costs are based on the weight, size of your order, and delivery location. You will see the total shipping cost before you complete your purchase.
For any questions about shipping fees or if you believe there is an error in the shipping cost calculation, please contact us at [email protected].

4. We offer various shipping options depending on your location.

During checkout, you can choose from different shipping methods, including standard, expedited, and express options. Each option has its own delivery time and cost.
If you need assistance choosing the best shipping method for your needs, please reach out to us at [email protected] for guidance.

5. Shipping regions are selectable at checkout.

Our shipping services cover a wide range of regions. You can select your shipping destination during the checkout process.
If your region is not available for shipping or you encounter issues, please contact us at [email protected] to explore possible solutions.

6. Customers must provide accurate shipping information.

Please ensure that your shipping address is complete and accurate to avoid delivery delays. This includes your street address, city, state, postal code, and any additional information.
If you need to update your address after placing an order, contact us immediately. Changes to the shipping address may not be possible once the order is in transit.

7. Shipping times may be affected by external factors.

Factors such as customs delays, weather conditions, and global events may impact shipping times. We strive to keep you informed of any significant delays that affect your order.
If you experience a delay, please contact us for updates and assistance. We are committed to helping you resolve any issues related to your shipment.

8. You will receive a tracking number once your order has been shipped.

After your order is shipped, you will receive an email with a tracking number and a link to monitor your shipment’s progress.
Track your order regularly to stay updated on its delivery status. If you have any questions or concerns about your tracking information, contact us at [email protected].

9. We are not responsible for lost or stolen packages.

Once your package is marked as delivered by the shipping carrier, we are not liable for any lost or stolen items. We recommend checking with your local carrier or neighbors if you do not receive your package.
If you believe your package has been lost or stolen, please contact the carrier for assistance. We can help you file a claim if necessary.

10. We offer international shipping to select countries.

International shipping is available to select countries. During checkout, you can view the available shipping options and costs for your location.
Customs duties and taxes may apply for international shipments. These fees are the responsibility of the recipient and are not included in the shipping cost.

11. Expedited shipping options are available.

For faster delivery, we offer expedited shipping options. Choose this option at checkout if you need your order delivered more quickly than standard shipping allows.
Expedited shipping may have additional costs, which will be displayed during checkout. Contact us if you need assistance selecting the appropriate shipping method.

12. We cannot ship to P.O. Boxes or APO/FPO addresses.

Currently, we do not ship to P.O. Boxes, APO, or FPO addresses. Please provide a physical street address for your shipment.
If you have any questions or need to discuss alternative shipping options, please contact us at [email protected].

13. Orders may be subject to additional verification steps.

For security purposes, some orders may require additional verification before processing. We will contact you if your order requires further information or confirmation.
These verification steps help ensure that your order is processed accurately and securely. We appreciate your cooperation and understanding.

14. We reserve the right to modify our shipping policy.

Our shipping policy may be updated periodically to reflect changes in shipping rates, methods, or other relevant information. We will notify you of any significant changes that may affect your order.
It is important to review our shipping policy regularly to stay informed about our current practices. The updated policy will be available on our website.

15. We offer free shipping promotions from time to time.

From time to time, we may offer promotions that include free shipping on orders over a certain amount. These promotions are subject to specific terms and conditions.
To take advantage of free shipping promotions, ensure that your order meets the minimum purchase requirement specified in the promotion details.

16. Shipping costs are non-refundable.

Shipping costs are non-refundable, even if you return your order. This includes both standard and expedited shipping fees.
Refunds for returned items will be processed based on the purchase price of the item(s) only, excluding any shipping charges paid at checkout.

17. Orders may be shipped in multiple packages.

To ensure timely delivery, your order may be shipped in multiple packages. You will receive separate tracking information for each package if this occurs.
If you have any questions or concerns about multiple shipments, please contact us at [email protected] for assistance.

18. Delivery to remote locations may experience longer shipping times.

Shipping times to remote or rural locations may be longer than our standard delivery times. We will provide estimated delivery times based on your location.
If you live in a remote area, please plan for potential delays and allow additional time for your shipment to arrive.

19. We are committed to protecting the environment.

We strive to minimize our environmental impact by using eco-friendly packaging materials whenever possible. We are committed to sustainability and reducing waste.
If you have any suggestions on how we can further improve our environmental practices, please feel free to contact us at [email protected].

20. Contact us for any shipping-related inquiries.

If you have any questions or need assistance with your shipment, please do not hesitate to contact us at [email protected]. Our customer service team is here to help you with any shipping-related concerns.
We are dedicated to providing you with exceptional service and ensuring a smooth shopping experience from start to finish.

Thank you for choosing chicswave. We are committed to providing you with reliable and efficient shipping services. If you have any further questions or need assistance, please reach out to us at [email protected]. We look forward to serving you!